Engagement cycles
An engagement survey for the whole organization, bought once per cycle.
A cycle asks everyone in the organization the same questions, once. You see results for the organization and for each unit and manager whose group is large enough. Each average includes the response count and a range showing uncertainty. Small groups are hidden, and so is any group whose answers could be worked out from the others.
- ~10 minutes per person
- 40 questions + 2 open
- In English or Spanish
- Smallest group shown: 5 people
- From $999 per cycle
- Bought once, not monthly
Setting up costs nothing and needs no card. Everyone answers from a personal link and needs no account. How people are invited
What people answer
The team you work in
The same 34 core statements the team survey uses, asked about the team somebody works in day to day. That keeps a unit’s numbers comparable whether they came from a cycle or a team survey, and each unit’s climate figure carries the same agreement test: the scorecard says when a group’s members do not describe the same team. Asking about “the organization” instead would give a number that is harder to act on.
Your own work
6 questions about effort, meaning, absorption, whether somebody expects to still be here in a year, and how likely they are to recommend the place. Then 2 optional open questions — one about what would make it better, one about what is working and should not change.
The items are ours, written from published definitions rather than licensed from anyone. The instrument page previews the questionnaire. Ask there and we email you a link that opens every question, the scoring rules and the minimum group sizes before you buy.
And your own questions, kept separate
You can add up to 10 questions with a fixed answer — pick one, pick several, a rating on a scale you label, or options put in order — and up to 3 open ones, at no extra cost. Ask them once, or mark them to return every cycle and watch them move. They are asked after everything above, never before: a question about a new policy asked early colors every answer that follows it, and the blocks above are the half of the survey that has to stay comparable.
They come back under their own heading, separate from the standard survey results. Once a cycle carrying a question has opened, its wording is fixed. Editing it later makes a new question with a trend of its own, because answers to two wordings cannot be compared.
How people are invited
By email, Slack or Microsoft Teams
Each link goes by email or, if you connect your Slack or Microsoft Teams, as a direct message to that person, with the email for anyone it cannot reach. A direct message carries the person’s own link and nothing about anyone else. Every member of the cycle gets one, however large it is, and the reminders go the same way. Anyone not reached within six hours gets the email, and everyone invited through Teams gets the email as well. Anyone can ask for email instead, from a link in any message.
A reach check before you open
Before a cycle opens, the reach check counts how many people on its roster Slack can find. It messages nobody, and anyone Slack cannot find gets the email. If your workspace removes the Slack app or revokes its access, every owner and admin is told by email, and invitations go by email until it is reconnected.
In English or Spanish
An engagement cycle can be answered in English or Spanish, one language a cycle, chosen when you set it up. The results, themes and written summary are in English. The survey and its invitations come in the cycle’s language.
A roster that keeps itself
Upload a list of your people, or let Microsoft Entra ID or Okta keep the roster through SCIM 2.0. Changes reach the roster when an owner or admin applies them, or each hour where an owner has turned that on.
A channel for the cycle
A cycle can post to a Slack or Teams channel when the survey opens and again before it closes. The messages contain no counts, names or links. A manager’s own channel can be told that their group’s results are ready, with no figure and no name.
What each connection sends, and who turns it on, is listed under Connections.
What comes back
Every average comes with the number of people it came from and a 95% interval, a range showing how far the number could move by chance. A wide interval means the people in that group gave different answers, or that few of them answered. Either way, it is a reason not to act on a small difference, such as 0.3 between two teams of six.
A written summary of the numbers is produced by a language model that is given the published group figures and the themes, and never anybody’s individual answers. The numbers themselves are calculated, not generated.
Numbers with a range, and small groups hidden
Groups with too few responses are not shown. Sometimes a second group is hidden beside them. For example, say a division has three teams, and one is too small to show. If the other two and the division total were all visible, anyone could subtract to find the third, so another group is hidden as well. That is why a team you expected to see is occasionally absent.
The reporting minimum, the smallest group shown, is five people unless your organization raises it, up to 50. At an organization’s written request, Facets can lower it for a single cycle, below five, before the cycle opens. Everyone invited to that cycle sees the minimum in force before answering. We call five defensible rather than required, because as far as we can establish no law sets a number; regulators ask whether somebody can be identified. Nothing here is legal advice. How reporting thresholds work, and the subtraction problem.
What people write stays theirs
The open questions are optional, and what somebody writes is never shown to anyone at their organization. Not to an administrator, not in an export, not in a report. What is reported is themes — and only themes that at least three different people raised, written in our words rather than lifted from anyone’s.
Survey responses are confidential, not anonymous. Facets links each response to the person who gave it, so they can finish later and answer only once. Nobody with an account can read another person’s ratings or comments as written. Participants are told this before they start.
The team survey and an engagement cycle, side by side
| Dimension | Team survey (a run) | Engagement cycle |
|---|---|---|
| Who answers | One team of 3–12, about each other and the team | Everyone in the organization, about their own team and their own work |
| What they rate | Named teammates' observable behavior + team climate | Team climate + their own engagement; nobody rates a person |
| What comes back | Team pack, a private note per person, a facilitator view, a two-hour debrief agenda | Group numbers with intervals for the organization, each unit, each manager; themes from open text |
| Smallest reportable group | It depends on the result: 3 raters for a person's scores, 5 for question-level detail, and other minimums for summaries, trust and comment themes | 5 respondents per group by default, which an organization may raise; groups that could be worked out from others are also hidden |
| Price unit | Per run, per team | Per cycle, for the whole organization, by headcount, in base packages |
| Debrief | Every team survey includes a debrief agenda | No debrief pack. A manager whose group was published, in a cycle that let managers read their own group, can hold a 30-minute guided team conversation |
The two share an instrument on purpose, so a unit’s climate numbers mean the same thing wherever they came from. The full comparison, including 360s.
What it costs
Base packages
| Base package (employees) | First cycle in a year | Second cycle, same year (60%) | Top-up block |
|---|---|---|---|
| Up to 100 | $999 | $599 | 10 people, $100 |
| 101–250 | $1,799 | $1,079 | 10 people, $75 |
| 251–500 | $2,999 | $1,799 | 10 people, $60 |
| 501–1,000 | $4,999 | $2,999 | 10 people, $50 |
| 1,001–2,500 | $9,499 | $5,699 | 50 people, $190 |
Practitioners — on the Practitioner plan or certified — pay 25% off list; the two discounts do not stack.
How top-up blocks work
We price each cycle the cheaper way: the base package below your headcount plus extra capacity, or the next package up. You see the total on the draft cycle before you open it.
Extra capacity comes in top-up blocks of ten or fifty people, at the rate of the package you are already in. That makes a boundary a step of 1.09× rather than the 1.78× it would be without them. At 100 people a cycle works out around $9.99 a head, and at 101 it is around $10.88.
Blocks come in set sizes, so one extra person buys a whole block and you keep the rest of it. The largest package uses blocks of 50 people. Past a point, the next package up is cheaper, and that is the price you are charged.
Above 2,500 people
Annual Enterprise agreements start at $25,000. The quote sets out which cycles, seats and deployment work it covers. Organizations that size often need a language other than English or Spanish, a roster read from an HR system’s own API, or a works-council consultation, which are set up per agreement. The Enterprise page lists what is available now, what needs setup and what would need development.
Who sees what
Workspace owners and admins
They set up and run the cycle for the whole organization. They see every reportable group’s numbers, the themes, and the written summary. Not the open-text answers — those are shown to nobody at the organization.
A manager
Appears in the report as a group, and can be shown their own part of it: a manager sees their own group’s numbers and the organization total, once the group clears the floor, only for cycles that said so before anyone answered. Never an individual answer, anyone’s words or another group.
The people who answered
Their own answers, while the cycle is open. Nothing they wrote is ever shown to anyone at the organization.
Questions
How is this different from the team survey?
What do people actually answer?
Can we add our own questions?
Can a manager see who said what?
What happens to a small team?
Is the minimum group size a legal requirement?
Do you have benchmarks against other companies?
Can we see what changed since last time?
What does it cost to run twice a year?
We have 108 people. Do we pay the 101–250 price?
Can we run it for more than 2,500 people?
Set up a cycle
Add your people by upload or from Microsoft Entra ID or Okta, check the price on the draft cycle, and everyone gets a link. You see results by organization, unit and manager, with small groups hidden. Nothing is charged until you open the cycle.